Location: Nigeria (Nationwide)
Company: Confidential
Minimum Qualification: As specified below
DripMetrix is currently offering an exciting vacancy for a Customer Service Representative who is passionate about delivering exceptional customer experiences. We are seeking a dynamic individual who enjoys engaging with customers and resolving issues efficiently. The ideal candidate will have a proactive approach and a genuine enthusiasm for helping people.
Job Responsibilities
As a Customer Service Representative, your role will involve:
- Engaging with customers through phone calls, email, and live chat support
- Offering clear, accurate, and helpful responses to inquiries about our products, pricing, and availability
- Collaborating with various internal departments to ensure customer satisfaction and support
- Accurately entering and updating customer information using different data platforms
Job Qualifications
To be successful in this role, you should have:
- 1 to 3 years of relevant experience in customer service or a related field
- Excellent verbal and written communication skills, along with professional phone etiquette
- Strong interpersonal skills and the ability to handle customer interactions with empathy and efficiency
- A proven ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment
Why Join Us?
This vacancy offers an opportunity to be part of a collaborative and supportive team. At DripMetrix, we value proactive thinkers and problem-solvers who are eager to make an impact.
Frequently Asked Questions (FAQs)
Q: Is this a remote or on-site position?
A: This position is open nationwide across Nigeria, with specific details about remote or on-site work to be shared during the interview process.
Q: What kind of training is provided?
A: New hires receive structured onboarding and ongoing support to ensure they understand the company’s products and processes.
Q: Do I need a university degree to apply?
A: A degree is not explicitly required, but relevant customer service experience (1–3 years) is essential.
Q: What platforms will I be using for data entry?
A: You’ll be trained on the specific tools we use, which may include CRM systems, spreadsheets, and customer support software.
Q: Is this vacancy open to applicants from all parts of Nigeria?
A: Yes, this opportunity is open to qualified candidates nationwide.
If you’re a great communicator who thrives in customer-centric roles, we encourage you to apply for this vacancy today and become part of the DripMetrix team!
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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