We’re looking for a proactive, empathetic Technical Support Representative to help us deliver exceptional support experiences and continuously improve our AI-driven help system.
Job overview:
As a Technical Support Representative, you’ll be the voice of miniExtensions to our customers. You’ll communicate with users across multiple channels—calls, chat, and email—to answer their questions, resolve issues, and ensure they get the most value from our products. You’ll also play a key role in improving our AI support agent by analyzing its responses, detecting and correcting mistakes, and refining its performance over time.
We work in the Pacific time zone (UTC-7/-8), and you’d be expected to work from 9AM to 5PM from Monday to Friday, with some flexibility. As long as you are willing to work in our time zone, you can be anywhere in the world.
We offer a competitive rate and are looking to fill this position long-term
Responsibilities:
- Answer customer questions via email, chat, and scheduled video calls
- Troubleshoot issues and guide customers toward effective solutions
- Constantly review, correct, and optimize the AI support agent’s answers to ensure accuracy and helpfulness
- Escalate issues and feature requests to our product team as needed to improve our platform long-term
- Identify and rectify deficiencies in our help docs and other self-serve resources
- Record how-to videos for our products
- Help test new releases
Qualifications/Requirements:
- Excellent English communication skills, both written and verbal
- Strong problem-solving abilities and a customer-first mindset
- Comfortable working independently and making decisions based on data and user feedback
- Strong technical understanding of software products
- Experience working with or improving AI or automated support systems is a plus (but not required)
Hiring process:
You apply.
If we’re interested, we’ll send you a challenge to complete.
If we think you might be a good fit, we’ll schedule an interview, with a potential second interview later.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
Deadline: Not Disclosed
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