Technical Customer Support [WordPress]

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WP All Import

  • Salary: $30 per Hour
  • Location: Remote (Work from Home)
  • Job Type: Full-Time

WP All Import is a small, fully-remote team of WordPress folks obsessed with making life easy for our customers. Our flagship plugin is used by more than 200,000 sites and lets store owners, agencies, and developers import or export anything to WordPress or WooCommerce. If you’re excited about building and supporting tools that quietly run mission-critical workflows for businesses around the world and you enjoy working in a focused, no-bureaucracy environment, you’ll feel right at home with us.

$30k per year: $30 per hour, 20 hours per week.

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Thailand, Spain, Germany, the UK, Brazil, Argentina, South Africa, the UAE, Romania, and more. It doesn’t matter where you live or what time zone you’re in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

 

Flexibility

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we’ll do our absolute best to leave you alone so that you can work on them in peace on your own time.

These do a good job describing how we work:

As a remote company, it’s important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.

For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is close to zero, and we think the flexibility we offer is the primary reason.

Responsibilities

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • And perhaps even recording walkthrough videos and other marketing tasks

Qualifications:

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

Frequently Asked Questions (FAQs):

  1. What does a Technical Customer Support representative do?
    You’ll be responsible for helping customers with WP All Export and WP All Import, troubleshooting issues, and ensuring they have a smooth experience.
  2. Is this a remote position?
    Yes, this role is fully remote, and you can work from anywhere in the world.
  3. What are the working hours?
    The role offers flexible hours, allowing you to work at any time that suits you.
  4. What qualifications do I need?
    • Flawless written English
    • Expert-level WordPress knowledge (troubleshooting, debugging, plugin development, database structure)
    • Intermediate-level PHP knowledge (writing functions, working with arrays, using APIs)
    • Experience with WooCommerce
    • Familiarity with XML, CSV file formats, and XPath
  5. What skills are essential for this role?
    • Strong communication skills
    • Ability to debug and troubleshoot WordPress themes and plugins
    • Fast and hands-on learning ability
    • Ability to write concise bug reports
  1. What kind of tasks will I be handling?
    • Responding to customer support inquiries
    • Improving documentation
    • Aggregating customer feedback
    • Writing bug reports
    • Testing development versions of WP All Import and WP All Export
    • Possibly recording walkthrough videos
  2. How will success be measured?
    Success is defined by providing high-quality customer support, resolving issues efficiently, and contributing to product improvements.
  3. Will I be working with a team?
    While this is a remote role, you’ll collaborate with other team members asynchronously.
  1. What is the pay rate?
    The compensation for this role is $30 per hour, with a minimum availability of 20 hours per week.
  2. Is this a long-term opportunity?
    Yes, this is a full-time remote position with long-term potential.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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