Knack•pinpointhq is a no-code platform that helps businesses and organizations build custom apps, workflows, and databases. The company is looking for a Solutions Specialist to join its team. This role is customer-facing and focuses on helping small and mid-sized businesses get the most out of their trial experience with Knack.
Location
- Remote
Employment Type
- Full Time
Role of the Job
The Solutions Specialist serves as a trusted guide for prospective customers during their trial experience with Knack. This role involves engaging with customers, understanding their goals and challenges, performing demos, and helping them determine whether Knack is the right fit.
Responsibilities:
- Guiding new users and providing support
- Understanding customer needs and recommending solutions
- Collaborating with teams to improve onboarding and identify feature opportunities.
Job Snapshot
What does a typical day look like for a Solutions Specialist?
A typical day involves engaging with prospective customers, answering questions, and providing hands-on support.
What kind of support will I receive in this role?
You’ll receive training and support from the Customer Experience team.
What are the benefits of working at Knack•pinpointhq?
Knack•pinpointhq offers paid corporate retreats, healthcare, dental, and vision insurance, equal opportunity and diversity, top-of-the-line MacBook, learning credits, referral bonus, and workstation allowance.
Is this a sales role?
Yes, this role involves consultative sales and recommending the right pricing tier and plan structure.
What kind of customers will I be working with?
You’ll be working with small and mid-sized businesses.
How do I stay up-to-date with Knack’s products and features?
You’ll receive training and support from the Product team.
How many hours do I need to work per week?
This is a full-time job, and you’ll work standard business hours.
What happens after I apply?
Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit.
What is the company culture like?
Knack•pinpointhq values equality, diversity, and ethics, and prioritizes delivering customer trust and value.
How does Knack support its employees?
Knack•pinpointhq offers various benefits, including learning credits, referral bonus, and workstation allowance.
What kind of skills do I need to succeed in this role?
You need exceptional communication and interpersonal skills, strong technical aptitude, and experience with CRM software and onboarding tools.
Can I negotiate my salary?
Yes, salary is negotiable based on experience and qualifications.
How long does the hiring process take?
The hiring process typically takes a few weeks.
What kind of impact can I make in this role?
You can make a significant impact by helping prospective customers get the most out of their trial experience with Knack.
Requirements:
- Customer-centric mindset
- Years of experience in SMB customer onboarding, customer success, sales, or a related role
- Proven track record of meeting goals and objectives
- Exceptional communication and interpersonal skills
- Strong technical aptitude with the ability to learn and explain complex products
- Experience with CRM software and onboarding tools
Pay package
To be discussed upon application.
About Knack
The Story Behind Knack
Knack is a no-code platform that has revolutionized the way businesses and organizations build custom apps, workflows, and databases. With a focus on simplicity and ease of use, Knack empowers users to turn their ideas into reality without needing to write a single line of code. The platform is designed to be intuitive and user-friendly, making it accessible to users of all skill levels. Whether you’re a small business owner, a non-profit organization, or a large corporation, Knack provides the tools and resources you need to succeed in today’s fast-paced digital landscape. By providing a platform that is both powerful and easy to use, Knack is helping to democratize access to technology and empower users to achieve their goals.
The Values
The values of Knack are centered around customer satisfaction, innovation, and teamwork. The company is committed to providing the best possible experience for users, and is always looking for ways to improve and grow. With a focus on respect, integrity, and professionalism, Knack is a company that values its customers and employees. The company prioritizes transparency and communication, and is committed to building strong relationships with its users and stakeholders. By living its values, Knack is able to drive innovation and achieve its goals.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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