1840 & Company
- Salary: $3 USD/Hour
- Workplace: Remote
- Location: Anywhere
- Job Type: Full-time
Job Summary:
- We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.
Main Responsibilities:
- Customer Service – Voice Support
- Assist customers with basic product questions, order processes, shipping details, and website guidance.
- Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
- Handle escalated customer concerns and ensure satisfactory resolutions.
- Customer Service – Non-Voice Support
- Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Respond promptly and professionally to customer inquiries and complaints.
- Ensure accurate documentation of interactions and resolutions.
- Customer Account Management
- Assist in managing Reseller Accounts by setting up new accounts in M3.
- Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
- Outbound Lead Generation
- Identify new potential customers to expand brand presence.
- Conduct internet research, outbound calls, and email outreach to generate leads.
Preferred Qualifications & Requirements:
- Fluent, conversational, and natural English proficiency.
- 1+ year of contact center and/or customer service experience, including handling escalated cases.
- Excellent verbal & written communication skills with a professional and empathetic demeanor.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
Why Join Us?
- Work in a dynamic and supportive environment.
- Opportunity for career advancement.
- Hands-on training and professional development.
- Competitive hourly pay and benefits.
- If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!
Frequently Asked Questions (FAQs)
1. What is the role of a Customer Service Representative?
A Customer Service Representative assists customers with inquiries, order processing, shipping details, account setup, and complaint resolutions. The role involves handling customer concerns across multiple communication channels, including voice, email, voicemail, social media, and e-fax.
2. What are the key responsibilities of this role?
The primary duties include:
- Providing voice support for customer inquiries, orders, and escalations.
- Handling non-voice support through emails, social media, voicemail, and e-fax.
- Managing customer accounts, including reseller accounts and UPS claims.
- Conducting outbound lead generation via calls, emails, and online research.
3. What qualifications are required for this position?
Candidates should have:
- Fluent English proficiency (both spoken and written).
- At least 1 year of customer service or contact center experience.
- Strong problem-solving and critical thinking skills.
- Attention to detail and ability to work independently.
- A typing speed of 20+ words per minute (WPM).
4. Is this a remote position?
Yes, this is a fully remote, work-from-anywhere opportunity.
5. What are the working hours?
This is a full-time position, requiring availability for standard business hours.
6. What is the hourly pay rate?
The hourly pay for this role ranges from $3.00 to $3.00 USD per hour.
7. Why should I apply for this role?
This position offers:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- Competitive hourly pay and benefits.
- Hands-on training to enhance customer service skills.
8. How do I apply?
Interested candidates can apply by visiting the link below and following the application process.
9. What does success look like in this role?
Success is defined by:
- Providing timely and effective customer support.
- Ensuring smooth resolution of customer issues and complaints.
- Managing customer accounts and interactions accurately.
- Helping expand brand presence through lead generation.
10. Who is 1840 & Company?
1840 & Company is a global leader in Business Process Outsourcing (BPO), specializing in remote talent solutions for businesses worldwide. The company connects companies with expert professionals across 150+ countries.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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