ChurnZero is hiring a Customer Support Representative to join their award-winning team. This role is perfect for someone who is passionate about delivering top-notch customer service and is looking for a career-defining opportunity. As a Customer Support Representative, you’ll work with an industry-leading customer growth platform to empower customers to increase revenue and retention.

Location

Remote

Classification

Non-Exempt

Reports to:

Manager, Customer Support

Role of the Job

As a Customer Support Representative, you’ll be the go-to person for customers who need help with ChurnZero’s platform. You’ll work closely with customers to resolve their issues and provide them with the best possible experience. You’ll also collaborate with other teams to improve ChurnZero’s product and services.

Main Responsibilities

Manage incoming support cases via email and Zoom
Investigate and resolve product bugs
Respond to customer feedback and offer creative solutions
Provide accurate and complete information to customers and other teams
Collaborate with Customer Success, Product Management, and Development teams
Meet personal and team case handling targets and SLA expectations
Contribute to a strong team environment by being energetic and enthusiastic

Job Snapshot

What kind of training will I receive?

You’ll receive ongoing training to help you learn ChurnZero’s platform and tools.

Is this a full-time job?

Yes, this is a full-time position.

How many vacation days will I get?

The company offers a generous vacation policy, but the exact number of days is not specified.

What kind of support can I expect from the team?

You’ll be part of an award-winning team that is committed to excellence and customer satisfaction. You’ll receive support and guidance from your manager and colleagues.

How do I know if I’m a good fit for this role?

If you’re passionate about customer service, enjoy problem-solving, and are looking for a career-defining opportunity, this role might be a good fit for you.

What are the working hours?

The working hours are not specified, but you’ll be expected to meet personal and team case handling targets and SLA expectations.

Can I apply if I don’t have experience with Zendesk?

Yes, you can apply even if you don’t have experience with Zendesk. Working knowledge of Zendesk is preferred, but not required.

How long will it take to hear back from the hiring team?

The hiring team will review applications and contact candidates who move on to the next round of the hiring process. The exact timeline is not specified.

What kind of opportunities are there for growth and development?

ChurnZero is committed to excellence and customer satisfaction. You’ll have opportunities to grow and develop your skills as a Customer Support Representative.

Is the company open to feedback and suggestions?

Yes, ChurnZero values feedback and suggestions from customers and employees.

How does ChurnZero measure success?

ChurnZero measures success by meeting personal and team case handling targets and SLA expectations.

Qualifications:

Undergraduate degree (BA/BS) or equivalent experience
2+ years of experience in Customer Service/Support roles, preferably in a SaaS organization
Active listener and passionate communicator
Proactive problem-solver and confident troubleshooter
Organized, articulate, and reliable with strong diplomacy and tact
Aptitude for learning software and strong with business applications and data integrations
Working knowledge of Zendesk is a plus

Pay package

To be discussed upon application.

Required document

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:

Job search assistance

Freelance job listings
JobHorizon Whatsapp
JobHorizon Telegram

Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details