Job Details
- Salary: 25,000 – 35,000 USD Year
- Location: Remote
- Job Type: Full Time
- Experience Level: Entry Level
- Industry: E-commerce, SaaS, Technology, Customer Support, Remote Work
- Education: High School Diploma
Are you passionate about helping entrepreneurs and dreamers build their businesses? Do you thrive on solving problems and want to launch your career at the heart of global commerce? If so, an incredible, fully remote opportunity awaits you at Shopify.
Shopify’s mission is simple: to make commerce better for everyone. We are the platform that powers millions of independent businesses worldwide, and our success is directly tied to the success of our merchants. To support them, we are looking for empathetic, curious, and driven individuals to join our global team as Entry-Level Customer Support Advisors.
Your Career Starts Here – No Experience Necessary! This is a role built on potential, not on a pre-existing resume. We believe that the best qualities for this role—empathy, critical thinking, and a passion for helping others—can’t always be found on paper. That is why no prior customer service experience is required. We offer a world-class, fully paid training program that will equip you with everything you need to know about our platform and how to deliver exceptional support. We hire the person, and we’ll train the skills.
What is a Shopify Support Advisor? You are far more than a customer service agent. You are a trusted advisor, a problem-solver, a business coach, and a vital link between our merchants and our product. You will be the friendly, expert voice that helps entrepreneurs navigate the challenges of building their business online, empowering them to succeed.
A Glimpse into Your Day-to-Day:
- Engage with Merchants: You will connect with our merchants from all over the world via live chat, email, and phone calls to provide timely and accurate assistance.
- Troubleshoot & Solve Problems: You will dive into a wide range of inquiries, from simple billing questions to more complex technical issues related to a merchant’s online store, shipping, or payments.
- Educate and Empower: You will proactively educate merchants on Shopify features and best practices, helping them to not only solve their immediate issue but also to grow their business more effectively.
- Document Everything: You will accurately record all interactions and solutions in our CRM system to ensure a seamless customer experience.
- Be the Voice of the Merchant: You will channel valuable feedback from our merchants back to our product and development teams, directly influencing the future of Shopify.
Who We’re Looking For (Our Ideal Candidate):
- You are deeply empathetic. You genuinely want to understand the merchant’s perspective and are driven to help them.
- You are a natural problem-solver. You love digging into a challenge, investigating, and finding a solution.
- You are an exceptional communicator. You have full professional fluency in English and can explain complex topics in a simple, clear, and friendly way.
- You are resilient and positive. You can handle a challenging conversation with grace and maintain a can-do attitude.
- You are tech-savvy and curious. You enjoy learning about new technology and can pick up new software with ease.
Why Shopify? As a “Digital by Design” company, we have built a world-class remote experience. We are committed to your growth and well-being. We offer a competitive compensation package, outstanding benefits, and a clear path for career development in a supportive and inclusive global community. You won’t just have a job; you’ll be part of a mission.
If you’re ready to start a meaningful career and make a real difference for entrepreneurs everywhere, we would love to hear from you.
Responsibilities:
- Provide high-quality support to Shopify merchants via live chat, email, and phone.
- Troubleshoot and resolve a wide range of issues related to the Shopify platform.
- Educate merchants on features and best practices to help them grow their business.
- Document all customer interactions and solutions accurately in our CRM system.
- Act as the voice of the merchant, providing valuable feedback to our product teams.
Skills
- Customer Empathy
- Problem-Solving
- Communication
- Technical Aptitude
- Resilience
- Time Management
- Adaptability
- Active Listening
Qualifications:
- Access to a private, quiet workspace suitable for taking customer calls.
- A stable, high-speed internet connection that meets our company’s standards.
- Full professional fluency in English (written and verbal) is required.
Benefits
- Competitive Salary
- Paid Time Off (PTO)
- Health & Wellness Allowance
- Remote Work/Home Office Stipend
- Paid & Comprehensive Training
- Employee Stock Options
- Professional Development Fund
- Flexible Spending Account
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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