Honda Motor Company Limited is a Japanese manufacturer of automobiles, motorcycles, and power equipment. It was founded in 1948 by Soichiro Honda and Takeo Fujisawa.
We are committed to equal opportunity that promotes diversity and values differences. We have built and maintained a team of well-trained and qualified professionals.
Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Honda Motor Company Limited.
Customer Service Personnel (Field Technician – Motorcycle and Power Product)
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria.
- Category: Customer Care Jobs
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Job Description:
- Monitor and analyze market trends and customer feedback related to motorcycles and power products.
- Handle customer complaints and technical issues, providing timely and effective resolutions.
- Manage warranty applications and claims with accuracy and efficiency.
- Provide accurate product information and support across customer channels.
- Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
- Respond to customer inquiries via phone, email, and live chat.
- Record and maintain detailed documentation of customer interactions and feedback.
- Identify recurring issues and recommend process improvements.
- Work closely with sales and product teams to improve customer satisfaction.
- Stay updated on product features, specifications, and market developments
Qualifications and Requirements:
- Proven experience in customer service, preferably within the motorcycle or power products sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical ability and attention to detail.
- Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
- Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
Method Of Application
Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the mail.
Deadline: 20 June, 2025
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