Swissport is looking for a Customer Service Agent to join their team at Liverpool John Lennon Airport. As a leading provider of ground and air cargo services, Swissport is dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. If you’re passionate about providing exceptional customer service and have experience in a fast-paced environment, this might be the perfect opportunity for you.
Contract Type
- Part-time, fixed term
Hours
20 hours per week, between Monday and Sunday (shift work)
Job overview:
As a Customer Service Agent with Swissport, you’ll play a key role in delivering exceptional service to passengers and clients alike. You’ll be responsible for greeting passengers, assisting with check-in procedures, luggage handling, and boarding processes, as well as handling inquiries and resolving passenger concerns.
Key Responsibilities:
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details
- Ensure compliance with airline and airport regulations, including security and safety protocols
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding
- Perform administrative tasks, including data entry, documentation, and reporting as required
Requirements/Qualifications:
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs
- Demonstrated problem-solving abilities and a proactive approach to resolving issues
- Attention to detail and accuracy in handling passenger information and documentation
FAQs:
- How many hours per week will I be working?
You’ll be working 20 hours per week, between Monday and Sunday (shift work).
- What’s the salary for this role?
The salary is £12.41 per hour.
- What kind of training will I receive?
You’ll receive comprehensive training and development programs.
- How will I be supported in my role?
You’ll have access to employee assistance programs and wellness initiatives.
- Can I work flexibly?
You’ll need to be flexible to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- What’s the company’s approach to customer service?
The company is committed to delivering exceptional customer service and ensuring that passengers have a positive experience.
- How will I stay up-to-date with industry trends?
You’ll have opportunities to attend training and development sessions to stay current with the latest industry trends.
- How will I know what’s expected of me?
You’ll receive clear guidance and expectations on your role and responsibilities.
- What’s the next step after applying?
You’ll be contacted for further discussion or an interview.
Salary package:
- The salary is £12.41 per hour
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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