Customer Support Agent job! This is a full-time remote position with a 6-month fixed-term contract. You’ll be the voice of the product, supporting customers through technical and product-related challenges.

Location

• Remote

Employment type

• Full-time

Contract Duration

• 6 months

Work Hours

Core US hours (9am–6pm EST, Monday to Friday)

Role of the Job

The Customer Support Agent will deliver world-class service to users. You’ll respond to customer queries, troubleshoot technical issues, and educate customers about the product.

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely, friendly, and professional manner
• Troubleshoot and resolve technical and product-related issues with efficiency and within SLAs
• Become a product expert and use that knowledge to educate and empower customers
• Identify trends in support queries and escalate complex or recurring issues to the right teams
• Create and maintain help center content to enable self-service and support at scale
• Contribute to continuous improvement through feedback, collaboration, and knowledge sharing

Jobs Snapshot

What kind of skills do I need?

You need excellent communication, analytical, and problem-solving skills

What kind of tools will I use?

You’ll use tools like Intercom, Jira, or other CRM and ticketing platforms.

Can I apply if I have no experience?

You need 2+ years of experience in customer service to apply.

How will I communicate with customers?

You’ll communicate with customers via email, chat, and phone.

What kind of benefits will I get?

You’ll get competitive salary, PTO, work-from-abroad scheme, private medical insurance, and mental health support.

Is this a short-term contract?

Yes, this is a 6-month fixed-term contract.

Requirements:

• 2+ years of experience in customer service in a fast-moving B2B SaaS company
• Excellent written and verbal communication skills
• Strong analytical thinking and problem-solving ability
• Solid technical aptitude
• Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms
• Excellent organizational skills
• Professional or native-level proficiency (C1 or above) in English and Spanish

Salary Package

£24,000 to £28,000 GBP per annum

You’ll also get 28 days of PTO, work-from-abroad scheme, private medical insurance, and mental health support.

Required Documents

• CV
• Cover letter

About Company

Company Overview

The company is a pioneering benefits platform that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. By harnessing cutting-edge technology, the company provides a seamless experience for all users, transforming the way benefits are accessed and utilized.

Benefits of Working with the Company

Working with the company comes with a range of benefits that make it an attractive place to work. The company offers a competitive annual salary of £24,000 to £28,000 GBP per annum, providing team members with financial stability and security.

In addition to this, team members are entitled to 28 days of paid time off per year, plus bank holidays, allowing them to recharge and spend quality time with loved ones. The company also offers a work-from-abroad scheme, providing team members with the flexibility to work remotely from other countries for a period of time.

This not only enhances work-life balance but also provides team members with new experiences and opportunities for personal growth. Furthermore, team members have access to private medical insurance, providing them with comprehensive health coverage and peace of mind.

The company also prioritizes the mental health and well-being of its team members, offering comprehensive and tailored mental health support and professional coaching through a leading provider. This support enables team members to manage their mental health effectively and maintain a healthy work-life balance.

Finally, the company is committed to helping team members grow and develop their careers, with opportunities for training, development, and advancement. By investing in the growth and development of its team members, the company demonstrates its commitment to their long-term success and well-being.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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